FAQs

  • How “organic” are your products?

    Our products are all independently certified organic and natural by COSMOS. All aspects of our business go through a rigorous auditing process each year to ensure we meet the exceptionally high COSMOS standards. This means our ingredients are organically grown and harvested, non GM and grown without pesticides. You won’t find any questionable ingredients in our products. That means no harsh preservatives, no silicones, no drying alcohols, no palm derived ingredients, no synthetic fragrances, no SLS, no dyes and no cheap fillers.

    So, you can be 100% confident about what you are putting on your skin and your body.

  • Do you test on animals?
    We are 100% cruelty-free. Our products are tested on ourselves, never on animals.
  • Do you have any Vegan products?
    Yes, almost our entire product range is Vegan, except for our Calm Clean and Lip Balms which contain certified organic Beeswax.
  • How do I need to store my products?
    Please try and store them in a cool, dark, dry place to protect the lovely natural ingredients inside. We love to keep our Soothing Rose Mist in the fridge so keep it extra freshing, and on hot days, your Calm Balm might need to go in there too.
  • My products have changed consistency, what’s going on?
    We formulate all our products here in the UK where it’s nice and cool. There is a small chance that when shipped abroad to hotter countries the consistency may change in the heat. If your cream or balm melts a little, pop it in the fridge for 30 minutes and it will become hard again and ready for use.
  • I need help choosing the best products for me, what should I do?
    If you have any questions or you need any help in choosing your products, please don't hesitate to contact us via our Customer Support section on our website and we'll be happy to help!
  • Can I get samples of your products?
    We don't offer samples of our products due to our stance on single use plastic, however we do offer a no questions asked 60 day returns policy if you are not happy with your products. Please contact us via our Customer Support section on our website.
  • I’ve received my products and I’m not happy with them. I don't think they are working with my skin. What can I do?
    We’re so sorry to hear you’re not happy with your products. We will do all we can to make it up to you, please contact us straight away via our Customer Support section on our website. We are always happy to make suggestions for alternatives.
  • I still have so many questions to ask / feedback to give. What do I do?
    We love nothing more than hearing from our incredible customers. If you have any questions, thoughts or feedback please contact us via our Customer Support section on our website and we’ll do our best to come back to you within 2 working days.
  • What products should I use for sensitive skin?
    If you have conditions such as rosacea, dermatitis, eczema or general sensitivity we would recommend the following products; Calm Down Cleanser, Be Soothed Rose Mist, Plump Up Serum, Calm Down Oil, Inner Glow Oil, Calm Balm.
  • I have Acne prone skin what should I use?
    If you have Acne or Oily prone skin we would recommed the following products; Be Soothed Rose Mist, Fresh Face Exfoliating Water, Plump Up Serum, Daily Detox Oil
  • I have mature skin what should I use?
    If you have mature skin we would recommend the following products; Calm Down Cleanser, Rose Mist, Plump Up Serum, Inner Glow Oil and Sleep Recovery Night Oil, Calm Balm
  • I'm feeling overwhelmed and stressed out what should I use?
    If you are feeling stressed out we would recommend the following products to help you to chill out; Calm Balm, Calm Down Cleanser, Be Soothed Rose Mist, Sleep Recovery Oil, Slow Down Bath Salts
  • Do your products contain palm oil?
    No, all of our products are palm oil and palm oil derivative free.
  • Can I recycle the packaging?
    You can! The cartons are FSC certified, made from recycled cardboard and are fully recyclable. The lids and jars are also recyclable. We've recently swapped to aluminium lids so recycling is easier. Simple wash out your jars, and pop in your recycling or we like to upcyle them into little storage pots or flower vases. For the pipettes, the glass stem of the pipette is recyclable so can be disposed of in your domestic recycling, simply unscrew and remove the rubber top. When you receive your products, they might the carefully placed within some EcoFlo packaging peanuts. These peanuts dissolve in water or can be popped in your compost as they are made from starch and are completely biodegradable.
  • I'm not sleeping well is there anything that may help?
    We would recommend using our Calm Balm, Sleep Recovery Oil and Slow Down Bath Salts
  • I am pregnant or breastfeeding which products can I use?
    The products are safe to use during pregnancy (after the first trimester) and whilst breastfeeding; Calm Balm, Be Soothed Rose Mist, Plump Up Serum, Calm Down Face Oil, Inner Glow Face Oil, Sleep Recovery Night Oil